Responsible Gaming
at 699 bet — Your Safety First

699 bet is a platform built for entertainment. We serve players across Bangladesh who enjoy cricket betting, live casino games, slots, baccarat, and more — and we take it as a core responsibility to ensure that the experience remains positive, controlled, and sustainable for every single user on our platform.

Responsible gaming is not a checkbox for us. It is a foundational principle embedded into how 699 bet is designed, operated, and improved over time. We invest in tools that give players genuine control over their experience, in staff who are trained to identify and respond to signs of problem gambling, and in clear, accessible information so that every player in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh can make informed decisions about how they engage with our platform.

We are committed to the following core responsible gaming principles:

• Never target vulnerable individuals. 699 bet does not market to individuals who have self-excluded, are under 18, or have indicated that gambling has become a problem for them.
• Provide free, effective player tools. All limit-setting, time-out, and self-exclusion tools are available at no cost to every registered player, and they take effect without delay.
• Maintain transparency. We provide honest, accurate information about the odds, house edge, and randomness of all games offered on the 699 bet platform so players can make informed choices.
• Support those who need help. Any player who contacts 699 bet and indicates that gambling is causing harm will receive a prompt, compassionate, and non-judgmental response from our team.

699 bet operates a strict 18+ age policy across all games, sports betting markets, and platform features. No individual under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any promotional activity on the 699 bet platform. This policy is absolute and non-negotiable.

How we enforce the 18+ requirement:

• All applicants must confirm that they are aged 18 or above at the point of account registration before an account can be created.
• 699 bet conducts Know Your Customer (KYC) identity verification that requires submission of a valid government-issued ID — such as a Bangladesh National Identity Card (NID) or passport — confirming both identity and date of birth.
• Accounts where the registered date of birth indicates the holder is under 18 will be immediately suspended pending investigation, and all funds will be returned to the payment source used for deposit.
• Any account found to belong to a person under 18 following completion of verification will be permanently closed. Winnings accumulated on such accounts will be forfeited.

Protecting minors from gambling:

If you share a device with younger family members at home in Bangladesh, we strongly recommend enabling parental control software on that device to prevent access to gambling websites. Tools such as device-level app restrictions, browser content filters, and parental control applications can help ensure that minors cannot access online gambling platforms, including 699 bet.

Self-exclusion is one of the most powerful responsible gaming tools available on the 699 bet platform. If you feel that your gambling is no longer under your control — or if you simply want to take an extended break — self-exclusion allows you to have your account completely closed and access blocked for a defined or indefinite period.

699 bet offers the following self-exclusion options:

699 bet provides every registered player with free, easy-to-use tools to set financial limits on their account. Setting a deposit limit is one of the most effective steps you can take to keep your gaming within a budget you are comfortable with — and to prevent impulsive overspending during a losing streak.

The following financial control tools are available to all 699 bet players in Bangladesh:

• Daily Deposit Limit: Set a maximum amount (in BDT or USDT) that you are permitted to deposit into your 699 bet account within any rolling 24-hour period. Once the limit is reached, further deposits are automatically declined until the period resets.
• Weekly Deposit Limit: Restrict your total deposits over a rolling 7-day window. This is recommended for players who find daily limits easy to circumvent by spacing out deposits across consecutive days.
• Monthly Deposit Limit: Set an upper bound on the total amount deposited within a rolling 30-day calendar period, giving you a clear view of your monthly gambling expenditure at all times.
• Session Loss Limit: Automatically end your gaming session if cumulative losses within that session reach a threshold you have pre-set, preventing extended losing runs from escalating.
• Wagering Limit: Cap the total amount you can wager (not just deposit) within a given time frame, giving you tighter control over how much of your existing balance is risked.

Important rules regarding limit adjustments:

• Requests to decrease an existing deposit limit take effect immediately upon confirmation.
• Requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period before the new higher limit becomes active. This delay is intentional and cannot be waived.
• All limit changes are logged and visible in your account history, providing a transparent audit trail of your own responsible gaming decisions.

A time-out is a short-to-medium term break from the 699 bet platform that is less permanent than self-exclusion but still gives you a firm, enforced pause. Time-outs are ideal for players who feel their play has become more frequent than they would like, or who want to reset their habits after a difficult run of results without permanently closing their account.

Available time-out durations at 699 bet:

• 24-hour time-out (suitable for a single-day cooling-off period)
• 48-hour time-out
• 7-day time-out (recommended after a significant loss event)
• 14-day time-out
• 30-day time-out
• Custom cooling-off period of up to 6 weeks (42 days) on request

During any active time-out on your 699 bet account:

• Your account login is suspended — you will not be able to access the platform or place bets.
• Scheduled automatic deposits or recurring payment instructions are cancelled for the duration.
• Promotional communications are paused — no bonus offers or marketing emails will be sent to you.
• Your account balance and data are preserved in full so that when your time-out ends, you can return to your account exactly as you left it.
• You may request a withdrawal of your existing balance during a time-out by contacting our support team directly.

To activate a time-out on your 699 bet account, contact our responsible gaming team at [email protected] with the subject line "Time-Out Request" and specify your preferred duration. Alternatively, shorter time-out options may be available directly in your account settings panel.

Problem gambling can affect anyone, regardless of age, background, profession, or experience with gaming. It often develops gradually and can be difficult to recognise in yourself. The following signs may indicate that gambling is becoming a problem — if you recognise several of these patterns in your own behaviour, we strongly encourage you to take action using the tools on this page or to reach out to our support team.

If you believe that gambling is having a negative impact on your life or the life of someone you care about, reaching out for professional help is the most important step you can take. You do not have to handle this alone. The following resources and approaches can provide guidance and support:

• Talk to Someone You Trust: Opening up to a trusted family member, close friend, or colleague in Bangladesh about gambling difficulties can provide immediate emotional relief and practical accountability. You may be surprised by how much support is available close to home.
• Speak to a Healthcare Professional: A general physician or mental health professional can provide a confidential assessment of whether gambling behaviour is contributing to stress, anxiety, or depression, and can refer you to appropriate specialist services.
• Contact 699 bet Directly: Our responsible gaming team can activate self-exclusion, deposit limits, or account closure on your behalf immediately. You do not need to justify your request — stating that you need help is enough. Email us at [email protected].
• Keep a Gambling Diary: Recording when you gamble, how much you spend, how you feel before and after sessions, and what triggered each session can help you and any professional support you engage with identify patterns and triggers in your gambling behaviour.
• Manage Your Finances: Consider asking your bank or mobile financial service provider (such as bKash or Nagad) about transaction controls or blocking options for gambling-related payments, as an additional layer of financial protection independent of the tools available on the 699 bet platform.

699 bet is committed to providing compassionate, non-judgmental support to any player who reaches out. Our responsible gaming team operates seven days a week and will respond to all support requests within 24 hours.

If you need to activate any of the responsible gaming tools described on this page — or if you simply want to talk to someone about your gambling habits — our dedicated responsible gaming team is here to help. All communications are treated with complete confidentiality.

To request self-exclusion, set deposit limits, activate a time-out, or raise any responsible gaming concern, please contact us using the details below:

All responsible gaming requests received by email at [email protected] are logged, time-stamped, and escalated to a senior member of our responsible gaming team. You will receive a confirmation email acknowledging receipt of your request, followed by a follow-up confirming the action taken on your account.